support
Support
Last updated: July 9, 2026
Contact
For account, onboarding, connector, billing, or reliability issues, email support@proaktiveai.com with your organization name and a concise description of the problem.
Onboarding help
For best results, start by adding workspace memory, uploading a small set of high-value documents, and asking the AI Brain questions that should be answerable from those sources.
Incident reports
If an answer appears ungrounded, a document is stuck processing, or a connector stops syncing, include the page URL, document or connector name, and approximate time of the issue.