security
Security Overview
Last updated: July 9, 2026
Tenant isolation
Workspaces are scoped by organization and protected by authenticated requests. Application queries and mutations are expected to run with the active organization context.
Knowledge access
Chat and agents retrieve from workspace memory and documents associated with the active organization. Customer files should be reviewed before upload when they contain sensitive material.
Operational controls
The platform includes audit logging, role-aware access patterns, ingestion status tracking, and human-review gates for lower-confidence answers where enabled.
Responsible disclosure
Report suspected vulnerabilities to support@proaktiveai.com with enough detail to reproduce the issue. Avoid accessing or modifying data that does not belong to you.